Privacy Policy

Last updated: 1 February 2025

This Privacy Policy describes how Narrative Cut Lab ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website at narrativecutlab.com and any related services, features, or content (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when you create an account, enrol in a course, contact us, or otherwise interact with the Service. This may include:

Full name and email address
Password and account credentials
Billing and payment information
Profile details and preferences
Messages, feedback, and support requests

1.2 Information Collected Automatically

When you use the Service, certain information is collected automatically, including:

IP address and approximate geographic location
Browser type, version, and operating system
Pages visited, time spent, and navigation paths
Device identifiers and screen resolution
Referring URLs and search terms
Cookie and session data

1.3 Information from Third Parties

We may receive information about you from third-party services, such as payment processors, authentication providers, or analytics partners, where you have authorised such sharing or where permitted by applicable law.

2. How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your account and provide access to the Service
To process payments and fulfil purchases
To personalise your learning experience and track progress
To send transactional communications, including receipts and account notifications
To send promotional or educational communications where you have opted in
To respond to enquiries and provide customer support
To monitor, analyse, and improve the performance and quality of the Service
To detect, investigate, and prevent fraudulent or unauthorised activity
To comply with legal obligations and enforce our terms

3. Legal Basis for Processing

We process your personal information on the following legal grounds:

Contract performance: Processing necessary to deliver the Service you have requested
Legitimate interests: Processing that supports the operation, security, and improvement of our Service, where your rights and interests are not overridden
Consent: Processing based on your explicit agreement, such as for marketing communications
Legal obligation: Processing required to comply with applicable laws and regulations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve the Service. Cookies are small text files stored on your device. We use the following types:

Type	Purpose
Essential cookies	Required for the Service to function, including authentication and session management
Preference cookies	Remember your settings and personalisation choices
Analytics cookies	Help us understand how users interact with the Service
Marketing cookies	Used to deliver relevant content and measure campaign effectiveness

You may control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service.

5. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We engage trusted third-party companies to perform functions on our behalf, such as payment processing, hosting, email delivery, and analytics. These providers are contractually obligated to handle your data securely and only for the purposes we specify.

5.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your information where required to do so by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymise it in a secure manner.

7. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, and regular security reviews. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request erasure of your personal information, subject to certain exceptions
Restriction: Request that we limit how we use your information
Portability: Receive your information in a structured, machine-readable format
Objection: Object to certain types of processing, including direct marketing
Withdrawal of consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@narrativecutlab.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Children's Privacy

The Service is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

10. Third-Party Links and Services

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Where such transfers occur, we take appropriate steps to ensure your information receives an adequate level of protection consistent with this policy and applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the date at the top of this page and, where appropriate, by sending a notification to the email address associated with your account. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Narrative Cut Lab
4 Chapel Hill, St. Edmondsbury, Lucan, Co. Dublin, K78 E0F1, Ireland
Email: support@narrativecutlab.com
Phone: +353 85 123 7885