Narrative Cut Lab logo
Editing is where stories are made, not just assembled
+353 85 123 7885

Transparency Policy

Last updated: August 16, 2026

This Transparency Policy describes how Narrative Cut Lab operates openly and honestly with respect to its users, data practices, service changes, and business conduct. We are committed to providing clear, accessible information so that users can make informed decisions about using our platform.

1. Our Commitment to Transparency

Narrative Cut Lab believes that trust is built through consistent, honest communication. We aim to be straightforward about how our platform works, how we handle your information, and how decisions that affect users are made. This policy applies to all users of our services and is intended to complement our Privacy Policy and Terms of Service.

2. Data Collection and Use

2.1 What We Collect

We collect information that is necessary to provide, maintain, and improve our services. This includes information you provide directly, information generated through your use of the platform, and technical information from your device and browser.

2.2 How We Use It

Data we collect is used for the following purposes:

2.3 What We Do Not Do

3. Third-Party Services

We use third-party providers to support core functions of our platform, including payment processing, video hosting, analytics, and customer support tooling. These providers are selected carefully and are bound by data processing agreements that restrict how they may use information shared with them.

We do not grant third parties unrestricted access to user data. Access is limited to what is necessary for the specific function the provider performs.

4. Algorithmic and Automated Systems

Some features of our platform use automated systems to personalise content recommendations, track learning progress, and surface relevant course material. These systems operate based on your activity within the platform. No automated system on our platform makes decisions that have significant legal or similarly consequential effects on users without human oversight.

5. Service Changes and Updates

5.1 Feature Changes

We continuously develop and improve our platform. When we make changes that affect how the service works or how your data is handled, we will communicate those changes clearly through in-platform notices, email, or updates to our policy documents.

5.2 Pricing Changes

If pricing for any subscription or course offering changes, existing subscribers will be notified in advance with sufficient notice before any change takes effect. We will not apply new pricing retroactively to active subscription periods.

5.3 Policy Updates

When this policy or any related policy is updated, the revised version will be published with a new effective date. For material changes, we will provide direct notice to registered users. Continued use of the platform after the effective date constitutes acceptance of the updated terms.

6. Security Practices

We apply industry-standard security measures to protect user data and platform integrity. These include encrypted data transmission, access controls, regular security reviews, and monitoring for unusual activity. While no system can guarantee absolute security, we take reasonable and proportionate steps to reduce risk and respond promptly to incidents.

In the event of a data breach that affects user data, we will notify affected users and relevant authorities as required, within a reasonable timeframe and in accordance with applicable obligations.

7. Content and Editorial Standards

All course content published on our platform is reviewed for accuracy, quality, and relevance. We do not accept payment in exchange for editorial placement, course rankings, or content recommendations. Instructor partnerships and commercial arrangements are disclosed where they influence the presentation of content.

8. Advertising and Sponsored Content

Where promotional or sponsored content appears on our platform, it is clearly identified as such. We do not mix editorial recommendations with paid placements without clear labelling. We do not serve third-party behavioural advertising on our platform.

9. User Rights and Control

Users have the right to access, correct, export, and delete their personal data. Requests can be submitted by contacting our support team. We aim to respond to all data-related requests within a reasonable timeframe. Where a request cannot be fulfilled in full, we will explain the reason clearly.

Right Description How to Exercise
Access Request a copy of the data we hold about you Contact support
Correction Request correction of inaccurate or incomplete data Account settings or contact support
Deletion Request removal of your personal data Contact support
Portability Request your data in a structured, machine-readable format Contact support
Objection Object to certain types of data processing Contact support

10. Complaints and Accountability

If you have concerns about how we handle your data or operate our services, we encourage you to contact us directly. We take all complaints seriously and will respond in a timely and substantive manner. If you are not satisfied with our response, you may escalate your concern to the relevant supervisory authority in your region.

11. Contact

For questions about this policy or any transparency-related matter, please contact us:

Narrative Cut Lab
4 Chapel Hill, St. Edmondsbury, Lucan, Co. Dublin, K78 E0F1, Ireland
Email: support@narrativecutlab.com
Phone: +353 85 123 7885